Returns & Exchange
Returns | Refunds | Exchange
What can I return?
- If you have received a defective product/ size issue / simply not happy with your purchase, please reach out to us to return or exchange your order
- The products should be unused, unworn with its original packing, labels & tags intact.
- Returns must be initiated within 3 days from delivery date
- The return process takes about 3 -5 working days. Post that standard delivery time applicable
How can I return eligible products?
- You can email us at sukoshikids@gmail.com and schedule a free reverse pick up
- You must return the product within 5 days of receiving the product. Please mention your order number and the product you want to return in the email
- For pin codes that do not have the reverse pickup facility, you would need to send the products back to us at your own expense. Email us at sukoshikids@gmail.com to receive the address for return
- We are diligent about our quality checks. In case you receive a faulty/defective product, please email us within 48 hours of receiving the product
- Please include your order number and clear images of the defect in the email.
Do you offer exchange of sizes?
- Yes, we offer exchange of sizes provided the product is unused, unworn with its original packing, labels & tags intact. This is subject to availability of size. In case the size is sold out, you can choose a garment with price equal to the original garment price. Please get in touch with us on +919940451164 (wats app or phone call) for arranging the same
- Exchange must be initiated within 3 days from delivery date
- The exchange process takes 3 to 5 days. Post that standard delivery time applicable
When will I receive my refund?
- Once we receive the return, the product(s) will go through a quality check
- After the product passes the quality check, we will issue a refund to the original mode of payment
- It may take up to 7-10 business days for the refund to reflect in your account
- In case of COD orders, we will need your bank account details to process the refund
- For complete return and refund request, cash on delivery charges are not refunded. Additionally, an amount of INR 100 is charged for reverse pickup
- Any shipping charges, customs duty / taxes are not refundable
- Certain sale items are not eligible for refund/return/exchange